Shop & Refund Policies
We’re a small business, and your enjoyment of our products and the spaces they help create is our passion. If you have any trouble, please reach out, and we’ll work to make it right!
If you need to return anything or request a refund for any reason, please contact us at firstname.lastname@example.org or call 617-917-4261.
Shipping & Pickup
We process online orders within two business days, typically for pickup by our carriers on the next business day after processing. Our business days are Wednesday through Sunday.
We ship via United States Postal Service, UPS, or FedEx. Prices shown to ship are calculated are based on our expected costs, including postage or parcel costs, packaging and materials, and other charges from our providers. Some items include free shipping.
If actual shipping costs are greater than the calculated charges, we reserve the right to use a comparable alternative. Our most common shipping methods are USPS Priority Mail, UPS Ground, and First Class Mail.
Orders places for Local Pickup are normally available within two business days at our primary location at 3 Lebanon Street (second floor) in Hanover, New Hampshire.
Returns & Refunds
If we send you the wrong item, or your item arrives damaged, we will happily swap for the right one or issue a refund at no additional cost yo you, as long as you request within 30 days of when we shipped your order. We’ll send you a paid return shipping label, and once we receive the incorrect item back, we can send a replacement or issue a refund to your original payment method within one week.
We also accept the return of wholly unopened packages within 30 days of your order shipping. In those cases, return shipping will be your responsibility, and we will issue a refund back to your original payment method within one week after you have requested one and we have received the item back. In these cases we reserve the right to charge a $5 restocking fee to cover some of our expenses.
To be eligible for replacement or refund, games in retail packaging must be returned unopened, in their original shrink wrap. Any other items, including (Game Night Ready)™ games must be returned in new condition.
Items should be returned to us at the return address on your package, typically 51 Sargent Street, Enfield, NH 03748 USA.
Online Store Account Emails
By creating an account on our online shop, you give us permission to add you to our members list, and send you occasional email communication. We never share your contact information or personal details, except where necessary for the tools we use. (For example, in order to email you, your email will be included in our private mailing list hosted by a third party provider. It will not be given to or sold to anyone else.